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Renewal By Andersen Complaint - Andersen Patio Door - Andersen Door
Renewal By Andersen Complaint

Renewal By Andersen Complaint


Andersen Patio Door - Andersen Door

I stripped a screw for my Andersen door hinge. They told me that I had to buy an entire new hinge because the screws that go inside the hinge aren't sold individually. They also told me that I would have to replace all 4 of the hinges as a result, for a cost of $280. This screw weighs less than an ounce and would cost $1 at a hardware store if they had them (which they don't). For this reason, and the customer service person's refusal to accomodate my request to sell an individual screw, I will never buy an Andersen product again. They claim to be the best but if something goes wrong, they take advantage of the situation.

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