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Renewal By Andersen Complaint - C&L Ward Service department for installed windows - Renewal by Anderson
Renewal By Andersen Complaint

Renewal By Andersen Complaint

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C&L Ward Service department for installed windows - Renewal by Anderson


It is unbelievable to me that I can not obtain a simple replacement lock for the windows I had installed in 2006. After several phone calls the service department does not pick up their phone and you are required to leave a message. No one gets back with you. I have tried to order a replacement lock for these windows on line, and can not find "Renewal" parts. If C&L Ward had explained to me that I was not getting premium Anderson windows, I would never have bought these windows. I have made so many attempts at obtaining this $5 part, I can not beleive this is the way a business should be ran. Now because I can not find a replacement lock for my window I have a large stick stuck in it to "lock" it and that really looks lovely with the drapes pulled back!

I will never buy from this company again... all over a $5 part!


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Comments


MKWise says: (4 years ago)
 0
I received a call today (4/4/14) from the Andersen service department and they are sending me out a replacement lock. Thank you for your help, my faith has been restored in the Andersen company :)



RenewalbyAndersen says: (4 years ago)
 0
Hi, I wanted to reach out to you directly regarding your need for a replacement lock for your Renewal by Andersen window. We can definitely provide you with a replacement. Simply, email us at RbASocial@andersencorp.com with your contact information so that we can assist you. Thank you, Renewal by Andersen Corporate




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