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Renewal By Andersen Complaint - Questions to ask if you want a Bay Window from Renewall by Anderson Long Island NY
Renewal By Andersen Complaint

Renewal By Andersen Complaint


Questions to ask if you want a Bay Window from Renewall by Anderson Long Island NY

For those interested in purchasing a Renewal by Anderson window in the future, ask the sales person about the “credentials” of the installer, the size of the crew and an estimate of the time it will take to properly install the window. What is the criteria for a professional Bay window installation or, is manpower based on a profit margin? I wish I would have asked those questions. Particularly, if you are installing one the size of my Bay window.

If you are a woman alone you may also want to have someone at the home with you in case you share my experience of two men who drive up in a U-Haul truck with no identification. Thankfully, I had neighbors and family that changed their schedules to come to my home at the last minute.

It took this one installer 12 hours to “complete” the job which took place from 8:30am to 8:30pm. He stated that had he know it was a big Bay window he would have brought more help. The Manager told him he was installing 4 windows not a Big Bay.

I am in the health care field, which is why I hired a professional company to construct and install the Bay window. The helper did little more than clean up the work site. The one installer literally did all of the work from cutting the wood and aluminum to nailing in the window and frame. By 6:30 pm anyone observing the installer could see the toll the job was taking on him. The aluminum top to the window was not measured properly at the factory and the installer was making templates out of cardboard and re-cutting the aluminum by himself. The helper literally did nothing but clean up the scraps.
The interior wood molding was not measured properly so it did not cover the outer dimensions of the window. A 1-inch running hole/gap surrounded the entire window. I insisted that the gap be covered. The installer had to return to the factory and find additional molding to run around the outside to cover the 1 inch or wider gap around the window inside my home.
By 8pm on 8/23/14 the installer was measuring and cutting the molding outside in the dark. When he came back in to place the molding at 8:15pm, he did not fill the open hole/gap with any type of filler, or seal the molding, he just stapled the molding over the gap. I will need to investigate if I need to hire someone to come back, remove the molding and fill the gap with something. Will the hole in the wall surrounding the window present problems in the future? The poor installer literally left his blood on the molding which I saw the next morning.
The manager never called back on Saturday to see if or when the job was completed, or in what state it was completed, even after I had initially expressed my concerns.
Eventually, the manager called on Monday afternoon and I told him exactly what I have reported above.

Is this the expectation of a “custom” professional installation at the Renewal by Anderson price? What would a reasonable man or woman say?

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