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Renewal By Andersen Complaint - Renewal by Andersen-Birn Kansas LLC- damaged home and refuse to repair - Renewal by Anderson
Renewal By Andersen Complaint

Renewal By Andersen Complaint

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Renewal by Andersen-Birn Kansas LLC- damaged home and refuse to repair - Renewal by Anderson


Birner Kansas LLC. I hired Renewal by Andersen to replace my windows. The Installers damaged the outside of my home, when installing my windows, The General Manager, David Rever, refused to have a carpenter replace the cracked and broken window shuttle that they broke. I showed the pictures of before and after; however, they would not accept responsibility. Renewal by Andersen chose the day for the installation. The installers hurried and one of the installers made the comment: "we are trying to beat the snow that is coming." David Rever was rude and hung up on me, when I told him what my contractor said. The contractor said, "When a company damages anything, when doing a job, that company is responsible". David said, "WE ARE DONE!" and hung up. Now I am going to report them to the BBB, State Insurance Commission. Something is wrong with this company. Paul Birner is listed as the owner. I will contact him and if nothing is done, then I will contact the media to investigate. SHAME! SHAME! SHAME! I do not trust that they will honor their Warranty. If they don%u2019t stand by their installation, what makes be secure in they standing by the Warranty.


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Comments


RenewalbyAndersen says: (4 years ago)
 0
Thank you for your feedback and I apologize for your experience. I’ve forwarded your feedback to the local office and I understand the team has reached out to you see how they can get your issues resolved for you as soon as possible. Again, thank you for taking the time to let us know about your experience.




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