Renewal By Andersen Complaint

Renewal By Andersen Complaint

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Replaced patio window/door unit. - Renewal by Anderson


Contracted August, 2016 and is still not completed, August 24, 2017.
Went with Renewal by Anderson because of quality of product. Apparently problems began when salesman measured unit, and, implied our existing Anderson storm/screen door could be used as "the size will be the same." Attempt to install unit Nov, 2016, installers found unit was too small and the door swing was wrong. They had to install as old unit was damaged when they removed it. Expedited order.... %uD83E%uDD14 Jan, 2017 unit installed. Left sliding screen door which we will put in after the winter. Big Mistake! Attempted to put screen door in... had to call for help. Installers came out to find there were no tracks on the unit to hold the screen in %uD83D%uDE33 And, the door was too small! I asked them to just install our Anderson door... "no" they couldn't as it would negate the warranty %uD83D%uDE24 Tracks came in... "it has your name on it and
It's a long Box." "Right size screen door was ordered.... expedited." August 24, 2017, still waiting. We went to showroom... manager said he would send someone out with the tracks. Phil came and found the tracks were too small. (Installers are excellent, Truth be told.) Phil checked our original Anderson screen/storm door... It is too tall for our new unit. So much for "working to fit the original space!" Disappointed, disgusted and feeling we have been taken.
Here we sit, $8000.00 later, so screen. Almost impossible to talk to anyone unless you go out to showroom. Then promises... here we sit.


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